Work Experience
(most current first)
- Apr ’13 – Current: ODU Research Foundation - Norfolk, Va
4111 Monarch Way, Suite 204 Norfolk, VA 23508 Phone: 757.683.4293
Research Assistant
Travel independently throughout the state of Virginia on weekends to collect traffic data, including seat belt and cellphone use. Data is then entered into spreadsheets and analyzed to find patterns in belt use. Findings are given to DMV and Va State Police to improve check points and the 'Click it or Ticket' campaign. Work is through the Behavioral Psychology Research and Analysis Team (BPRAT Lab). - Nov ’09 – Dec '12: Charming
Charlie - Norfolk,
Va
300 Monticello Ave Norfolk, Va 23510 Phone: 757.314.3537
Charmer
Provided customer service to all shoppers. Run cash registers. Receive, unbox, sort, and put-out merchandise. Also responsible for straightening and cleaning store, restrooms, and back stockroom. I Also participate in monthly overnight merchandise markdowns, quarterly overnight floorset redesign, and bi-yearly overnight inventories. - Aug ‘07- May ‘09: Startek - Lynchburg,
Va
801 Lakeside Dr Lynchburg, Va 24501 Phone: 434.316.1200
Tech Support - Embarq
Provided over-the-phone technical assistance to high speed DSL customers in setting up equipment and network configuration for OS X, Win 98, ME, 2000, XP, and Vista. Also configure wireless settings, Outlook, Outlook Express, Internet Explorer, Firefox, and Safari, as well as special proprietary software offered by Embarq.
Provisioning Tech - Comcast
Created provisioning orders based on billing requests to install, change, or remove Comcast’s Digital Voice service for residential customers.
Customer Service Agent – Qwest Communications
Responsible for any inquiries a customer might have about their business phone service. Researched billing issues and if needed create detailed billing tickets for any discrepancies. Add or delete telephone numbers, 8XX numbers, calling cards, and other features. - Nov ‘06 – Aug ’07: Genworth Financial - Lynchburg, Va
3100 Albert Lankford Dr Lynchburg, VA 24505 Phone: 434.845.0911
Customer Service Representative – Long Term Care
Assisted customers and sales agents with terms of their long term care insurance contract as well as helping process premium payments, policy cancellations, and initiate claims.
- Apr ‘05 – Nov ‘06: Startek - Lynchburg, Va
801 Lakeside Dr Lynchburg, Va 24501 Phone: 434.316.1200
Customer Service Agent – Qwest Communications
Responsible for any inquiries a customer might have about their business phone service. Researched billing issues and if needed create detailed billing tickets for any discrepancies. Add or delete telephone numbers, 8XX numbers, calling cards, and other features.
Disconnect Technician – Qwest Communications
Processed commercial disconnect requests for dedicated telecommunications services such as T1, DS3 and up, Dedicated 8XX numbers, and VOIP. Routinely had conference calls with sales reps and clients to ensure smooth disconnections. - Mar 2004 – April 2005: Food Lion - Lynchburg, Va
4925 Boonesboro Rd Lynchburg, Va 24503 Phone: 434.384.0179
Cashier, Bagger, and Grocery Stocker
My roles while working with Food Lion involved being a store front cashier where my duties included checking-out customer purchases, restocking store front displays, and cleaning front section. Being a bagger not only required me to bag the customer’s groceries, but also required retrieving carts from the parking lot, removing all trash from the store, washing and buffing store floors, and sanitizing restrooms. Stocking entailed loading and unloading delivery trucks and pallets, as well as making sure all grocery shelves were stocked to capacity.